Start the communication
Send from Keepd, use your normal business email, or connect through the API.
StayPrivateMail
Private communication between your business and your customers
StayPrivateMail gives your organisation a private, branded way to exchange messages, documents and signed agreements with customers.
Customers receive their own Keepd account, while your company users can communicate from Keepd, from their existing email, or through your own systems using the API.
Why StayPrivateMail
A private communications channel that works for both sides
Ordinary email is convenient, but messages and attachments can become scattered across inboxes, downloads and forwarded conversations. Traditional customer portals solve that by keeping information inside an environment controlled by the business.
StayPrivateMail takes a different approach. Your business gets a secure, branded communications channel, while your customer gets their own Keepd account in which they can receive, send, sign and retain information shared with your organisation.
How it works
Private communication without changing the way you work
Start from Keepd, your existing email system or your own applications. The customer receives a private experience in Keepd and can respond securely.
Keep it private
Messages and documents are handled through StayPrivateMail and Keepd rather than ordinary email attachments.
Let the customer respond
Customers can reply, share files and complete signing requests from their own Keepd account.
Keep the relationship together
Your company can access the shared customer vault while the customer retains their own private account.
Ways to use StayPrivateMail
Use Keepd, keep using email, or automate through the API
StayPrivateMail does not force every user into a new workflow. Your team can use the application directly, work from ordinary email, or integrate secure communication into your own systems.
Send directly from Keepd
Company users have access to the Keepd application and can send private messages, documents and signing requests directly from the shared customer relationship.
Use the email system you already have
Send from your normal business email and add a simple instruction to tell StayPrivateMail what you want to happen.
#privateSend a private message or file#signAsk the customer to complete or sign a document#esignAsk the customer to accept or reject a document#deliverDeliver a document for the customer to keepConnect your own applications
Use the API to build private messages, document delivery and customer communication into your own applications and automated workflows.
Signing built in
Simple signing for everyday customer documents
StayPrivateMail includes lightweight signing tools for situations where you do not need a separate heavyweight signing platform.
Document signing
Add signatures, dates and text
Customers can open PDFs, Word documents and similar files, add a signature, date or text wherever required, and reply with the updated document attached.
Electronic acceptance
Accept or reject the document
For documents that only require an explicit decision, customers can accept or reject the contents as presented. The response records device and IP information as part of the audit record.
Your customer experience
Your communication, your brand
StayPrivateMail uses your organisation's branding so customers can clearly see who the communication is from. The experience is designed to feel like part of your customer relationship rather than an anonymous third-party file sharing service.
Company users can work from Keepd's shared customer vault, while customers use their own Keepd account to receive and retain the information exchanged with your organisation.
Pricing
Priced by customer relationship, not by user
There is no per-user charge and no limit on the number of documents. You pay according to the number of customers your organisation has communicated with through StayPrivateMail during the previous 12 months.
StayPrivateMail
£20/ month
Includes up to 100 active customers and 10 GB storage.
- Unlimited company users
- No limit on the number of documents
- Private messages and file sharing
- Document signing and electronic acceptance
- Email integration
- API access
- Your organisation's branding
Need more capacity?
£7.50/ month
Each additional unit adds:
50more active customers
10 GBmore storage
Capacity is added in simple units, so storage grows alongside the number of customer relationships you need to support.
What is an active customer?
Anyone outside your organisation with whom there has been communication through StayPrivateMail during the previous 12 months. Company users do not count towards your customer allowance.
Choosing the right StayPrivate product
Document delivery, an ongoing private relationship, or complete company control?
Deliver
Documentd
Best when the main requirement is to deliver important documents that customers should own and retain.
Explore Documentd →Communicate
StayPrivateMail
Best for an ongoing private relationship where both sides exchange messages, files and signed documents and the customer keeps their own Keepd.
Control
Secure Communications
Best when the organisation needs to own and control the whole secure customer environment.
Explore Secure Communications →StayPrivateMail
Need a private channel for ongoing customer communication?
Talk to us about how StayPrivateMail can fit alongside your existing email, customer systems and workflows.